Questions

Understanding Questions in AnswerHub

Questions are the basic component of AnswerHub. Users can ask other users or experts Questions that relate to specific topics in specific spaces within their AnswerHub community. Questions can have both Answers and Comments to promote the exchange of knowledge across your community. Questions promote community activity by letting users ask other users about different topics and providing a way for users to answer and comment on them.

We organize Questions by spaces to keep them relevant to specific aspects of the community.

Example Scenario

For Example: A company may have a Human Resources space where users can ask questions directly related to their Human Resources department.
In AnswerHub, we sort Questions by their topics and the spaces they nest in. This lets users find the Questions and Answers that are the most relevant to the information they are looking for. Topics help keep a community’s Questions both organized and relevant.

Experts can also answer Questions. Experts are users who know a great deal about a specific topic. The author of a question, and a user who thinks an expert may have the answer, can send questions to an expert to answer them.

What You Can Do With Questions

From the Question User Interface (UI), depending upon permissions, and configured integrations you can do the following:

  • Search for an Answer Before Posting a Question
  • Edit A Question
  • Follow a Question
  • Favorite a Question
  • Wikify or Unwikify a Question
  • Report a question
  • Delete a question
  • Move a question
  • Convert a question to an article
  • Share a question
  • Ask an expert
  • Create a case in a connected CRM or ticketing system

These features are presented as associated links and buttons below the question or accessed via the gear menu in the top right corner of the question.

Search For An Answer Before Posting A Question

To help keep your AnswerHub site organized and navigable, it is important to search for a Question or the Answer to a Question before you post it. Duplicating information separates the exchange of knowledge and makes it more difficult for users to find the information they are looking for. Performing a quick, simple search for terms related to your Question can help you not only find an answer you may be looking for, but also prevents you from creating duplicate content.

To search for an Answer before posting a Question, follow these steps:

  1. Log in to your AnswerHub site.
    Result: The AnswerHub User Interface displays.
  2. From the Navigation bar, click on the Search bar.
  3. Enter keywords about the Question you want to ask in the Search field.
  4. To choose a particular search result, select it from the drop-down menu as it displays.
    Result: The content displays.
  5. To view all the results for a particular search query, press the ENTER or RETURN button on your keyboard, or click the Search icon from the Search bar.
    Result: The search results display in the AnswerHub User Interface (UI).

Edit A Question

To edit a Question, follow these steps:

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NOTE:

You can only edit your own content unless you have additional permissions.

  1. Log in to your AnswerHub site.
    Result: The AnswerHub User Interface (UI) displays.
  2. Locate and select the Question to edit.
    Result: The Question UI displays.
  3. Click the gear icon and select Edit from the drop-down menu.
    Result: The "Edit Question" screen displays.
  4. Make the required edits.
  5. Click the SAVE CHANGES button.
    Result: A yellow bar that reads, "Your question was successfully updated!" displays at the top of the Question UI.

Follow A Question

If you follow a question and you have your notifications set to notify you for any activity, you will receive a notification.

To follow a Question, follow these steps:

  1. Log in to your AnswerHub site.
    Result: The AnswerHub User Interface (UI) displays.
  2. Locate and select the question to follow.
    Result: The Question UI displays.
  3. Click the FOLLOW button to the right of the question.
    Result: A yellow bar that reads, "You are now following this question." displays at the top of the Question UI, and the "FOLLOW" button now displays as "FOLLOWED."
  4. To Unfollow, hover over the "FOLLOWED" button and it will display a red "Unfollow" button.
    Result: A yellow bar that reads, "You have stopped following this question." displays at the top of the Question UI, and the "Follow" button displays again.

Favorite A Question

Favoriting a Question will put the question in your Favorites list in your profile. Your Favorites list provides a quick way to find content you would like to refer back to or view activity about. When viewing your profile, other users will be able to look at your favorites as well.

To favorite a Question, follow these steps:

  1. Log in to your AnswerHub site.
    Result: The AnswerHub User Interface (UI) displays.
  2. Locate and select the Question you are going to favorite.
    Result: The Question UI displays.
  3. Click the SAVE button near the star, underneath the Question.
    Result: The star gets filled in and the SAVE button now displays as "SAVED."
  4. To remove a Question from your favorites list, click the "SAVED" button.
    Result: The original "SAVE" button will display again.

You can see a list of all favorited content types from your profile when you click on the link next to the star.

Wikify Or Unwikify A Question

As a user, you can wikify or unwikify your own Questions. When you wikify a Question, you are making it open for other users to edit it as well, as long as long as their permissions allow them to.

Prerequisite: You must have the "Convert own posts to community wiki" permission to perform this task.

To wikify or unwikify a Question, follow these steps:

  1. Log in to your AnswerHub site.
    Result: The AnswerHub User Interface (UI) displays.
  2. Locate and select the Question to wikify.
    Result: The Question UI displays.

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NOTE:

A question you have already wikified will display with a blue bar that reads, "This post has been wikified, any user with enough reputation can edit it," at the top of the Question UI.

  1. To wikify the Question, click the gear icon to the right of the Question, and select Wikify from the drop-down menu.
    Result: A blue bar that reads, "This post has been wikified, any user with enough reputation can edit it," displays at the top of the Question UI.
  2. To unwikify the Wuestion, click the gear icon to the right of the Question, and select Unwikify from the drop-down menu.
    Result: The blue bar that reads, "This post has been wikified, any user with enough reputation can edit it," no longer displays at the top of the Question UI.

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